Banking Customer Care Specialist – Onsite in Makati

Asia Peopleworks Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

Asia Peopleworks Inc. is looking for fresh graduates or students for a full-time on-site position in Makati. The role involves assisting customers via calls, social media, and emails, as well as addressing customer complaints to enhance user experience. Candidates should possess at least a high school diploma, have excellent communication and interpersonal skills, and be proficient in MS Office. This position requires working at least 6 days a week in the field.

Qualifications

• Experience in Credit Card Business or Banking and Finance is preferred.
• Open for fresh graduates.

Responsibilities

• Solve customer's questions in a timely manner.
• Record consultation content and provide feedback to management.
• Understand micro lending and policy knowledge.
• Improve user experience by solving customer complaints.

Skills

Excellent communication skills

Interpersonal skills

MS Office proficiency

Adaptability to new technology

Education

High school diploma

Job description

Asia Peopleworks Inc. is looking for fresh graduates or students for a full-time on-site position in Makati. The role involves assisting customers via calls, social media, and emails, as well as addressing customer complaints to enhance user experience. Candidates should possess at least a high school diploma, have excellent communication and interpersonal skills, and be proficient in MS Office. This position requires working at least 6 days a week in the field.