Inbound Banking Customer Experience Specialist

Metrobank; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

Metrobank is seeking a Customer Service Representative to enhance customer satisfaction through effective communication and service care. This position requires you to resolve inquiries and ensure accurate service delivery to Metrobank and PS Bank credit card holders. Candidates should possess a bachelor’s degree and exhibit excellent communication skills.

The role demands a willingness to work onsite with a shifting schedule enhancing your professional growth while contributing to the community.

Qualifications

• 1 year experience in customer service is an advantage, but fresh graduates are welcome to apply.
• Must be amenable to work onsite 100% with a shifting schedule.

Responsibilities

• Provide quality service to Metrobank and PS Bank credit card holders.
• Ensure timely resolution of inquiries, requests, and concerns.
• Manage cardholder requests and complaints effectively.
• Educate cardholders about company products and services.
• Cross-sell Metrobank products when necessary.

Skills

Excellent Oral and Written Communication Skills

Customer Service Orientation

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft PowerPoint

Education

Bachelor’s degree from a college/university

Job description

Metrobank is seeking a Customer Service Representative to enhance customer satisfaction through effective communication and service care. This position requires you to resolve inquiries and ensure accurate service delivery to Metrobank and PS Bank credit card holders. Candidates should possess a bachelor’s degree and exhibit excellent communication skills.

The role demands a willingness to work onsite with a shifting schedule enhancing your professional growth while contributing to the community.