Healthcare Customer Advocate

Carenet-Health-; Makati; On-site; PHP 315,000 - 377,000; Full time

Job summary

Carenet Health in Manila, Philippines, is seeking a customer service-oriented individual to support patients, providers, and pharmacies. The role emphasizes empathy, multitasking, and adherence to compliance in a fast-paced environment.

The position requires a healthcare-minded approach, strong typing skills, and proficiency with Windows and Office tools. Training and collaboration across teams are expected to ensure high-quality patient support.

Qualifications

• High School diploma or equivalent.
• 12+ months of general business experience, preferably in customer service.
• Typing speed of at least 35 wpm.
• General knowledge of Windows, Outlook, Word and Excel.

Responsibilities

• Schedule radiology appointments and respond to inquiries per standards.
• Research customer issues and identify workable solutions.
• Identify customer needs and build trust while maintaining relationships.
• Manage multiple priorities and remove roadblocks to meet deadlines.
• Be proficient across multiple systems (Carenet CRM, client CRM, Teams, Outlook).
• Cross-train on other products and clients.

Skills

Empathy

Multitasking

Interpersonal skills

Attention to detail

Patient advocacy

Communication skills

Education

High School diploma/GED

Tools

Carenet CRM

Outlook

Excel

Word

Job description

Carenet Health in Manila, Philippines, is seeking a customer service-oriented individual to support patients, providers, and pharmacies. The role emphasizes empathy, multitasking, and adherence to compliance in a fast-paced environment.

The position requires a healthcare-minded approach, strong typing skills, and proficiency with Windows and Office tools. Training and collaboration across teams are expected to ensure high-quality patient support.