Fresh Graduates Welcome | Customer Service Representative (Makati)

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Career development

Inclusive workplace

Healthcare experience

Job summary

Optum in Makati is seeking a Customer Service Representative to help members navigate benefits and services with empathy and professionalism. Fresh graduates or experienced professionals are welcome; onsite in Makati with rotating shifts.

You will respond to inquiries, educate members on plans, assist in selecting providers, and coordinate with internal teams to resolve issues, delivering exceptional customer experiences that support healthier lives.

Qualifications

• Welcomes College Graduates, Undergraduates, SHS Graduates, High School graduates to apply.
• Willing to work onsite in Makati.
• Willing to work on shifting schedules, including weekends and holidays as needed.

Responsibilities

• Respond to customer inquiries regarding benefits, eligibility, and claims.
• Educate members on healthcare programs and benefit plan options.
• Assist customers in choosing providers and maximizing benefits.
• Schedule appointments and coordinate with internal teams and specialists.
• Provide accurate, timely resolutions to customer concerns.
• Deliver excellent customer experiences with empathy and active listening.
• Support members, families, and providers to improve care confidence.

Skills

Customer service

Communication skills

Problem solving

Education

College graduate or SHS

Job description

Kickstart Your Career with Optum!

Are you passionate about helping people and providing excellent customer service? Join our team as a Customer Service Representative and become part of a global healthcare organization that makes a difference every day.

Whether you're a fresh graduate or an experienced professional, this is a great opportunity to build your career in customer service while supporting members in navigating their healthcare benefits and services.

Job Responsibilities

• Respond to customer inquiries regarding healthcare benefits, eligibility, claims, and related concerns.

• Educate members on healthcare programs and benefit plan options.

• Assist customers in choosing quality care providers and maximizing their healthcare benefits.

• Schedule appointments and coordinate with internal teams and specialists when necessary.

• Provide accurate, timely, and effective resolutions to customer concerns.

• Deliver exceptional customer experiences through empathy, professionalism, and active listening.

• Help members, families, and healthcare providers gain confidence in the care and support we deliver.
  

Job Qualifications

• College Graduates, Undergraduates, SHS Graduates, High School graduates are welcome to apply, with or without BPO experience.

• Willing to work onsite in Makati.

• Willing to work on shifting schedules, including weekends and holidays as needed.
  

WHAT WE OFFER

• Competitive compensation and benefits

• Paid training and career development opportunities

• Inclusive and supportive work environment

• Gain valuable experience in the healthcare industry

• Be part of a team that positively impacts people's lives
  

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.