Onsite Desktop Support Engineer Troubleshooting And Recovery

Questronix Corporation; Quezon City; On-site; PHP 335,000 - 469,000; Full time

Job summary

Questronix Corporation in the Philippines is seeking an IT Support Specialist to provide onsite and remote help for desktops, laptops, printers, and peripherals. You will troubleshoot hardware, software, and connectivity issues, perform imaging, virus removal, and patch updates, and assist in data backup and recovery.

The role requires 2–4 years in desktop support, a degree in IT or related field, and certifications such as CompTIA A+ or Microsoft Modern Desktop Associate.

Qualifications

• Bachelor's degree or Associate degree in Information Technology or related field.
• 2-4 years of experience in desktop support or IT field services.
• Certifications such as CompTIA A+, Microsoft Modern Desktop Associate preferred.
• Strong working knowledge of Windows OS and desktop applications.
• Basic understanding of networking and system recovery procedures.
• Experience with backup software and endpoint recovery.
• Proficient in remote desktop tools and ITSM ticketing platforms.
• Can work FULLY ONSITE (Cubao).

Responsibilities

• Provide onsite and remote support for desktops, laptops, printers, and standard peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Perform system reimaging, virus removal, and patch updates.
• Assist in the backup and recovery of user data and configurations.
• Document support activities and update configuration records.
• Coordinate with vendors for hardware replacement and warranty claims.
• Support software installations, user onboarding, and device configuration.
• Escalate issues to L2/L3 support teams as necessary.

Skills

Customer service

Communication

Documentation

Education

Bachelor's degree or Associate degree in Information Technology

Tools

CompTIA A+

Microsoft Modern Desktop Associate

Remote desktop tools

ITSM ticketing platforms

Job description

Job Description

• Provide onsite and remote support for desktops, laptops, printers, and standard peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Perform system reimaging, virus removal, and patch updates.
• Assist in the backup and recovery of user data and configurations.
• Document support activities and update configuration records.
• Coordinate with vendors for hardware replacement and warranty claims.
• Support software installations, user onboarding, and device configuration.
• Escalate issues to L2/L3 support teams as necessary.

Qualifications

• Bachelor's degree or Associate degree in Information Technology or related field.
• 2-4 years of experience in desktop support or IT field services.
• Certifications such as CompTIA A+, Microsoft Modern Desktop Associate preferred.
• Strong working knowledge of Windows OS and desktop applications.
• Basic understanding of networking and system recovery procedures.
• Experience with backup software and endpoint recovery.
• Proficient in remote desktop tools and ITSM ticketing platforms.
• Excellent customer service, communication, and documentation skills.
• Can work FULLY ONSITE (Cubao)