Onsite Desktop Support Engineer: Troubleshooting & Recovery

Questronix Corporation; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Questronix Corporation, based in the Philippines, seeks a Desktop Support specialist to provide onsite and remote assistance for desktops, laptops, printers, and peripherals. The role emphasizes troubleshooting hardware, software, and connectivity issues, plus system reimaging and recovery.

Ideal candidates have 2–4 years in desktop support, strong Windows OS knowledge, and relevant certifications (CompTIA A+, Microsoft Modern Desktop Associate).

Qualifications

• Bachelor’s or Associate degree in Information Technology or related field.
• 2–4 years in desktop support or IT field services.
• Certifications such as CompTIA A+ or Microsoft Modern Desktop Associate preferred.
• Strong knowledge of Windows OS and desktop applications.
• Basic networking and system recovery understanding.
• Experience with backup software and endpoint recovery.
• Proficient with remote desktop tools and ITSM ticketing platforms.
• Excellent customer service and documentation skills.

Responsibilities

• Provide onsite and remote support for desktops, laptops, printers, and peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Perform system reimaging, virus removal, and patch updates.
• Assist in backup and recovery of user data and configurations.
• Document support activities and update configuration records.
• Coordinate with vendors for hardware replacement and warranty claims.
• Support software installations, user onboarding, and device configuration.
• Escalate issues to L2/L3 support teams as necessary.

Skills

Windows OS

ITSM ticketing

Remote desktop tools

Customer service

Documentation

Education

Bachelor’s/Associate in IT

CompTIA A+

Microsoft Modern Desktop Associate

Job description

Job Description

• Provide onsite and remote support for desktops, laptops, printers, and standard peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Perform system reimaging, virus removal, and patch updates.
• Assist in the backup and recovery of user data and configurations.
• Document support activities and update configuration records.
• Coordinate with vendors for hardware replacement and warranty claims.
• Support software installations, user onboarding, and device configuration.
• Escalate issues to L2/L3 support teams as necessary.

Qualifications

• Bachelor’s degree or Associate degree in Information Technology or related field.
• 2–4 years of experience in desktop support or IT field services.
• Certifications such as CompTIA A+, Microsoft Modern Desktop Associate preferred.
• Strong working knowledge of Windows OS and desktop applications.
• Basic understanding of networking and system recovery procedures.
• Experience with backup software and endpoint recovery.
• Proficient in remote desktop tools and ITSM ticketing platforms.
• Excellent customer service, communication, and documentation skills.
• Can work FULLY ONSITE (Cubao)