Client Experience & Order Operations Specialist

Shore 360; Pampanga; Remote; PHP 240,000 - 360,000; Full time

Job summary

Shore360 is seeking a Client Experience Specialist in the Philippines to provide administrative support for accurate order processing, data entry, returns handling, and payment activities. You will collaborate with Sales, Operations, Finance, Logistics, and Planning to resolve inquiries and keep records precise and timely.

The role emphasizes customer communication, internal coordination, and maintaining organized records while supporting a smooth end-to-end order life cycle.

Qualifications

• Experience with order processing and data entry
• Familiarity with returns and credit administration
• Strong attention to detail and record-keeping

Responsibilities

• Process and verify customer orders, update records, and maintain master data.
• Handle returns, RMAs, credits, and related documentation.
• Match payments to invoices and support payment reconciliation with Finance.
• Coordinate with Sales, Operations, Finance, Logistics, Planning and other teams to fulfill requests.

Job description

Shore360 is seeking a Client Experience Specialist in the Philippines to provide administrative support for accurate order processing, data entry, returns handling, and payment activities. You will collaborate with Sales, Operations, Finance, Logistics, and Planning to resolve inquiries and keep records precise and timely.

The role emphasizes customer communication, internal coordination, and maintaining organized records while supporting a smooth end-to-end order life cycle.