Customer Service & Logistics Coordinator

Shore 360; Philippines; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Day 1 HMO Coverage

Fixed Weekends Off

Unlimited Barista Coffee

Free Parking & Shuttle

Premium Game Lounge

Social Passion Clubs: Photography, •

Engaging Monthly Events

Referral Incentives

Maternity, Paternity, and Solo Parent

Job summary

Shore360 is a 100% Australian-owned BPO firm based in the Philippines that provides staffing and administrative support for international clients. The role involves handling customer service and administrative tasks for Australian and American clients, with emphasis on order processing, data entry, and coordinating with internal teams.

The ideal candidate has 2–5 years in customer service and administration, and experience with cloud-based systems, ERP, or CRM platforms.

Qualifications

• 2–3 years of administration experience supporting an Australian or American company.
• 2–5 years of customer service experience.
• Experience in customer service administration, order processing, or sales support.
• Experience working with cloud-based business systems.
• Experience with ERP or CRM systems.

Responsibilities

• Provide customer service and administrative support to Australian or American clients.
• Manage customer enquiries through email, online chat, and other communication channels.
• Process and maintain customer orders, requests, and account information.
• Coordinate with internal teams, customers, suppliers, and logistics providers to resolve issues.
• Monitor order status, deliveries, ETAs, and other customer requirements.
• Assist with freight and logistics coordination, including follow-ups and negotiations.
• Process and manage information through ERP, CRM, and cloud-based systems.
• Maintain accurate customer records and ensure timely updates across systems.
• Support data entry, reporting, documentation, and general administrative tasks.
• Identify and elevate customer issues, delays, discrepancies, and urgent requests.
• Ensure customer enquiries and administrative tasks are completed accurately and within required deadlines.

Skills

Administration

Customer service

Order processing

Sales support

Tools

Microsoft Excel

Microsoft 365

ERP systems

CRM systems

Cloud-based systems

Online chat platforms

Job description

Shore360 is a 100% Australian-owned BPO firm based in the Philippines that provides staffing and administrative support for international clients. The role involves handling customer service and administrative tasks for Australian and American clients, with emphasis on order processing, data entry, and coordinating with internal teams.

The ideal candidate has 2–5 years in customer service and administration, and experience with cloud-based systems, ERP, or CRM platforms.