Healthcare Support Agent - Onsite, Growth & Benefits

Orbit Teleservices - Caloocan Site; Metro Manila; On-site; PHP 183,000 - 219,000; Full time

Benefits offered by this job

HMO coverage for employee starting Day

HMO coverage for dependents upon cert.

Life and Accident Insurance

13th & 14th Month Pay

Annual Performance-Based Salary Raise

Ongoing Training and CareerDevelopment

Job summary

Orbit Teleservices - Caloocan Site is hiring for a Healthcare Support role in Metro Manila. You will handle calls related to healthcare inquiries, benefits, and claims, delivering empathetic and accurate customer service.

The role requires at least 6 months of BPO exposure (or related), strong interpersonal and problem-solving skills, and a willingness to work onsite on shifting schedules. Training and growth opportunities provided from Day 1.

Qualifications

• College graduate with at least 6 months BPO experience.
• Completed 2 years in college with at least 6 months BPO experience.
• Senior High School Graduate with 1 year solid BPO experience.
• Strong interpersonal, comprehension, and problem-solving skills.
• Basic knowledge of Microsoft Office applications.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle inbound and/or outbound calls related to healthcare inquiries, benefits, and claims.
• Deliver accurate and efficient customer support with empathy and professionalism.
• Assist members with benefit verifications, billing concerns, and general healthcare-related issues.
• Document all customer interactions in the system with accuracy and completeness.
• Work closely with supervisors and team leads to enhance service delivery and customer satisfaction.

Skills

Interpersonal skills

Problem solving

Adaptability

Education

College Graduate with BPO experience

2 years in college with BPO experience

Senior High School Graduate with BPO experience

Tools

Microsoft Office

Job description

Orbit Teleservices - Caloocan Site is hiring for a Healthcare Support role in Metro Manila. You will handle calls related to healthcare inquiries, benefits, and claims, delivering empathetic and accurate customer service.

The role requires at least 6 months of BPO exposure (or related), strong interpersonal and problem-solving skills, and a willingness to work onsite on shifting schedules. Training and growth opportunities provided from Day 1.