Onsite Customer Support Specialist - Fresh Grad

J-K Network Services; Makati; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance (HMO)

Job summary

A leading IT services provider in Makati is looking for a customer service representative. This role is open to fresh graduates and degree holders, offering opportunities for development in a dynamic environment. Responsibilities include responding to customer inquiries, resolving complaints, and maintaining customer records. Ideal candidates should have strong communication skills and a passion for customer service. The position is on-site, and immediate starters are preferred.

Qualifications

• Bachelor's degree holder.
• Open for Fresh Graduate and Undergraduate candidates.
• 6 months - 1 year of experience in Customer Service is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve complaints and provide appropriate solutions.
• Maintain accurate customer records in CRM systems.
• Meet response time and satisfaction targets.

Skills

Customer Service

Communication

Education

Bachelor's degree

Job description

A leading IT services provider in Makati is looking for a customer service representative. This role is open to fresh graduates and degree holders, offering opportunities for development in a dynamic environment. Responsibilities include responding to customer inquiries, resolving complaints, and maintaining customer records. Ideal candidates should have strong communication skills and a passion for customer service. The position is on-site, and immediate starters are preferred.