Onsite Customer Support Specialist

Neksjob Philippines; Makati; On-site; PHP 312,000 - 402,000; Full time

Benefits offered by this job

Paid Training

Competitive Salary

Bonuses

HMO and Other Benefits

Career Growth Opportunities

Fun and Supportive Team Environment

Job summary

Neksjob Philippines is seeking a Customer Service Representative to assist customers via phone, email, and chat. You will address inquiries, provide product information, and resolve technical issues with a focus on clear communication and active listening.

Ideal candidates have call center experience, basic computer literacy, and strong communication skills. This on-site role offers paid training, bonuses, and opportunities for growth within a supportive team.

Qualifications

• At least 6 months call center experience.
• SH/SHS Grad.
• Willing to work on site.
• Basic computer literacy.
• Good communication skills.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Skills

Call center experience

Active listening

Communication skills

Basic computer literacy

Education

SH/SHS Grad

Job description

Neksjob Philippines is seeking a Customer Service Representative to assist customers via phone, email, and chat. You will address inquiries, provide product information, and resolve technical issues with a focus on clear communication and active listening.

Ideal candidates have call center experience, basic computer literacy, and strong communication skills. This on-site role offers paid training, bonuses, and opportunities for growth within a supportive team.