Onsite Customer Support Specialist

Neksjob Philippines; Benguet; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Equity plan

Commission

Performance bonus

HMO & health benefits

Paid training

Paid leaves

Career growth

Job summary

Neksjob Philippines is seeking enthusiastic Customer Service Representatives to join our growing team in Benguet. You will assist customers by answering inquiries, resolving concerns, and providing excellent support via phone, chat, or email.

We welcome high school graduates, with college students encouraged. Excellent English communication, basic computer skills, and a positive attitude are valued as you work on shifting schedules with incentives and growth opportunities.

Qualifications

• High school graduates welcome; college degrees or ongoing studies encouraged.
• Strong English communication, both written and verbal.
• Basic computer and typing skills required; attention to detail essential.

Responsibilities

• Handle customer inquiries via phone, email, or chat in a professional manner.
• Resolve customer concerns and provide accurate information about products and services.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Document customer interactions and update account information accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex concerns to the appropriate department when necessary.
• Meet individual and team performance targets, including quality, productivity, and attendance.

Skills

English communication

Typing

Problem solving

Attention to detail

Shift work

Education

High school diploma

College graduates or undergraduates welcome

Tools

Basic computer skills

Job description

Neksjob Philippines is seeking enthusiastic Customer Service Representatives to join our growing team in Benguet. You will assist customers by answering inquiries, resolving concerns, and providing excellent support via phone, chat, or email.

We welcome high school graduates, with college students encouraged. Excellent English communication, basic computer skills, and a positive attitude are valued as you work on shifting schedules with incentives and growth opportunities.