Customer Service/Technical Support - BPO - Cubao - Onsite - Multiple Shifts - Up to 30K

weSource Management Consultancy Firm; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

weSource Management Consultancy Firm in the Philippines is hiring for a Customer Service/Technical Support representative. This onsite BPO role in Sparks, Cubao, Quezon City offers multiple shifts and a salary up to 30K, based on experience and interview results.

Responsibilities include handling inquiries via phone, email, and chat, delivering accurate information, resolving issues, and documenting interactions.

Qualifications

• No experience required; Senior High School completion is required.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build positive customer relationships.
• Capable of managing multiple tasks and high call volumes.
• Demonstrates patience, empathy, and a customer-focused approach.
• Proficient in basic computer applications and willing to learn new systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate, clear information regarding products, services, policies, and procedures.
• Address and resolve customer concerns and complaints to ensure satisfaction.
• Accurately document customer interactions, transactions, and resolutions in the systems.
• Collaborate with team members and cross-functional departments to improve service quality.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Support continuous improvement initiatives within the team.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Patience

Empathy

Computer literacy

Education

Senior High School completion

Job description

Customer Service/Technical Support - BPO - Cubao - Onsite - Multiple Shifts - Up to 30K

Job Openings Customer Service/Technical Support - BPO - Cubao - Onsite - Multiple Shifts - Up to 30K

About the job Customer Service/Technical Support - BPO - Cubao - Onsite - Multiple Shifts - Up to 30K

We are looking for Customer Service Representatives to work for a BPO in Sparks, Cubao, Quezon City

This is an onsite role with multiple shifts (based on account/program)

Salary is up to 30,000 based on experience and interview result

Requirements

• Open to candidates with no prior work experience; must have completed Senior High School.


• Excellent verbal and written communication skills.


• Strong interpersonal skills with the ability to build positive customer relationships.


• Capable of managing multiple tasks simultaneously and handling high call volumes in a fast-paced environment.


• Demonstrates patience, empathy, and a customer-focused approach to problem-solving.


• Proficient in basic computer applications and willing to learn new systems and processes.

Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, and chat channels.


• Provide accurate, clear, and relevant information regarding products, services, policies, and procedures.


• Address and resolve customer concerns, issues, and complaints efficiently while maintaining a high level of customer satisfaction.


• Accurately document customer interactions, transactions, and resolutions in the appropriate systems.


• Collaborate with team members and cross-functional departments to enhance service quality and customer experience.


• Meet established performance targets, including productivity, quality, and customer satisfaction metrics.


• Contribute positively to team objectives and support continuous improvement initiatives.