Onsite Customer Service Specialist — Taguig

J-K Network Services; Taguig; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health Insurance (HMO)

Life Insurance

Maternity leave

Paternity leave

Loyalty Gift

Christmas Gift

Night Differential pay

Allowances

Company-sponsored training's, upskilling, and certification

Flexible Working Arrangements

Healthy and Encouraging Work Environment

Travel Opportunities abroad

Job summary

A leading BPO and IT solutions provider in Taguig is seeking a Customer Service Representative to provide superior customer service and support. The ideal candidate should have at least 6 months of experience in customer service, preferably in a BPO setting. This role involves handling customer queries and complaints and maintaining client records. A healthy work environment with benefits like health insurance and training opportunities is offered.

Qualifications

• Open for SHS Graduate and Undergraduate.
• With at least 6 months’ work experience as Customer Service Representative.
• Experience working in BPO Company.

Responsibilities

• Responsible for providing customer service support according to the scope of work and service level requirements.
• Update account details to keep client records up to date.
• Handle customers complaints and provide solutions.
• Respond and handle all customer questions and inquiries.
• Provide guidance and support to ensure the highest levels of Customer Service.

Skills

Customer Service

Problem Solving

Communication

Education

Senior High School Graduate

Job description

A leading BPO and IT solutions provider in Taguig is seeking a Customer Service Representative to provide superior customer service and support. The ideal candidate should have at least 6 months of experience in customer service, preferably in a BPO setting. This role involves handling customer queries and complaints and maintaining client records. A healthy work environment with benefits like health insurance and training opportunities is offered.