Onsite Customer Experience Specialist – Taguig

J-K Network Services; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Health & Wellness Insurance

13th Month Pay

Leave Credits

Job summary

A leading BPO & IT company in Taguig is seeking a Customer Service Representative with strong communication and problem-solving skills. You will support customers, manage inquiries, and ensure service delivery standards. A bachelor's degree and prior customer service experience are preferred. This full-time role requires immediate availability and the ability to work on-site in a shifting schedule.

Qualifications

• 1+ years of experience in customer service is an advantage.
• Amendable to work in a shifting schedule and onsite.

Responsibilities

• Deliver customer service support in line with service level agreements.
• Update and maintain accurate client records.
• Manage customer complaints and provide solutions.
• Respond to and resolve customer inquiries efficiently.
• Provide guidance and support to customers.

Skills

Customer service skills

Effective communication

Problem-solving

Education

Bachelor's degree

Job description

A leading BPO & IT company in Taguig is seeking a Customer Service Representative with strong communication and problem-solving skills. You will support customers, manage inquiries, and ensure service delivery standards. A bachelor's degree and prior customer service experience are preferred. This full-time role requires immediate availability and the ability to work on-site in a shifting schedule.