Customer Service Representative — Remote After Training

Quess (Philippines) Corp; Quezon City; Remote; PHP 268,000 - 335,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Supportive work environment

Job summary

Quess (Philippines) Corp in the Philippines is seeking Customer Service Representatives to handle inquiries via phone, email, or chat, delivering excellent service and accurate information. Open to fresh graduates and candidates with minimal BPO experience, the role requires excellent communication, interpersonal skills, and a customer-oriented mindset with strong problem-solving abilities.

Basic computer knowledge and typing skills are needed, with willingness to work shifting schedules

Qualifications

• Fresh graduates welcome or candidates with minimal BPO experience.
• Excellent communication and interpersonal skills.
• Customer-oriented with good problem-solving abilities.
• Basic computer knowledge and typing skills.
• Willing to work on shifting schedules, including weekends and holidays if required.

Responsibilities

• Handle customer inquiries and concerns in a professional and timely manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues while ensuring customer satisfaction.
• Maintain and update customer records in the system.
• Follow communication procedures, guidelines, and company policies.
• Work closely with internal teams to ensure prompt resolution of customer concerns.
• Meet performance metrics and quality standards.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Typing skills

Job description

Quess (Philippines) Corp in the Philippines is seeking Customer Service Representatives to handle inquiries via phone, email, or chat, delivering excellent service and accurate information. Open to fresh graduates and candidates with minimal BPO experience, the role requires excellent communication, interpersonal skills, and a customer-oriented mindset with strong problem-solving abilities.

Basic computer knowledge and typing skills are needed, with willingness to work shifting schedules