Customer Support Specialist - Onsite, Flexible Shifts

Quess (Philippines) Corp; Cebu City; On-site; PHP 167,000 - 312,000; Full time

Job summary

Quess (Philippines) Corp invites applications for a Customer Service Representative position in Cebu City. The role focuses on delivering outstanding support across calls, email, and chat, with a customer-first mindset and professional communication.

The ideal candidate is a Senior High School graduate or college graduate with at least 1 year of customer service experience and excellent English skills, both verbal and written.

Qualifications

• Senior High School graduate or College graduate.
• At least 1 year of customer service experience.
• Good English communication skills, both verbal and written.
• Customer-service oriented with a positive and professional attitude.
• Strong communication, problem-solving, and interpersonal skills.
• Willing to work onsite.
• Willing to work on shifting schedules, including weekends and holidays.

Responsibilities

• Handle customer inquiries, requests, and concerns professionally and efficiently.
• Provide accurate information and appropriate solutions to customers.
• Assist customers through calls, email, and chat.
• Document customer interactions and maintain accurate records.
• Follow established processes and procedures to ensure quality service.
• Maintain a high level of customer satisfaction and positive customer experience.

Skills

Customer service

English communication

Interpersonal skills

Problem-solving

Communication skills

Education

High school diploma or college graduate

Job description

Quess (Philippines) Corp invites applications for a Customer Service Representative position in Cebu City. The role focuses on delivering outstanding support across calls, email, and chat, with a customer-first mindset and professional communication.

The ideal candidate is a Senior High School graduate or college graduate with at least 1 year of customer service experience and excellent English skills, both verbal and written.