Onsite Customer Service Rep & Appointment Setter — Growth

ISTA Solutions; Mandaluyong; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Health insurance for dependents

Night differential 10%

Attendance bonus

Paid time off

Cash leave credits

Performance appraisal

Work-life balance

Career growth

Professional development

Job summary

ISTA Solutions is seeking an experienced Customer Service Representative to join our Mandaluyong team. You will handle inbound calls to book appointments, perform outbound confirmations, and resolve customer inquiries while delivering accurate product information.

The role requires strong communication, problem-solving skills, and the ability to work from our Mandaluyong onsite location, including night shifts. Join a team that values learning, work-life balance, and career growth.

Qualifications

• Minimum 1 year of experience in a Customer Service Representative or similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Previous appointment setting or telemarketing experience preferred.

Responsibilities

• Handle inbound calls from customers to book appointments based on their preferred schedule.
• Make outbound calls to confirm scheduled appointments and address customer concerns.
• Provide accurate and detailed information about our products and services.
• Manage customer inquiries and promptly resolve issues or concerns.

Skills

BPO Experience

Appointment Setting

Verbal Communication

Written Communication

Multitasking

Problem Solving

Night Shift

Onsite Work

Job description

ISTA Solutions is seeking an experienced Customer Service Representative to join our Mandaluyong team. You will handle inbound calls to book appointments, perform outbound confirmations, and resolve customer inquiries while delivering accurate product information.

The role requires strong communication, problem-solving skills, and the ability to work from our Mandaluyong onsite location, including night shifts. Join a team that values learning, work-life balance, and career growth.