Healthcare Support Specialist - Onsite, Night Shift & Growth

ISTA Personnel Solutions; Makati; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary and benefits

Health Insurance for dependents

10% night differential

Attendance Bonus

Paid time off

Career growth opportunity

Job summary

ISTA Solutions in Makati is seeking an experienced Customer Service Representative to join our expanding team. You will handle inbound calls, emails, and chats for US healthcare clients, verify information, and resolve issues while maintaining precise records.

This onsite role requires strong English skills, attention to detail, and the ability to multitask across channels. We offer competitive salary with benefits, night differential, and opportunities for career growth in a culture that values

Qualifications

• 6+ months in a BPO environment handling US Healthcare campaigns.
• Strong verbal and written English communication skills.
• Attention to detail and accuracy in records.
• Ability to multitask across calls and emails.

Responsibilities

• Inbound calls and email/chat support for US healthcare clients.
• Verify information and assist with prescription-related inquiries.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with colleagues to resolve complex issues.

Skills

BPO experience

US Healthcare

Excellent English

Detail oriented

Multitask

MS Word

MS Excel

Outlook

Onsite Makati

Night shifts

Tools

MS Word

MS Excel

Outlook

Job description

ISTA Solutions in Makati is seeking an experienced Customer Service Representative to join our expanding team. You will handle inbound calls, emails, and chats for US healthcare clients, verify information, and resolve issues while maintaining precise records.

This onsite role requires strong English skills, attention to detail, and the ability to multitask across channels. We offer competitive salary with benefits, night differential, and opportunities for career growth in a culture that values