Onsite Customer Connect Associate — Non-Voice

Risewave Consulting Inc.; Taguig; On-site; PHP 212,000 - 335,000; Full time

Benefits offered by this job

Health Insurance

HMO

Government Mandated Benefits

Job summary

A consulting company is seeking Customer Connect Associates (Non-Voice) for on-site work in Taguig City. This role involves handling customer inquiries via email, chat, and social media, ensuring prompt responses and maintaining high customer satisfaction. Candidates must have at least 1 year of customer service experience in a BPO setting and be willing to work on-site for the contract duration. A detail-oriented approach is essential to manage multiple interactions efficiently.

Qualifications

• At least 1 year of CSR experience in a BPO setting.
• Ability to multitask and manage multiple customer interactions efficiently.
• Detail-oriented with a focus on accuracy in case handling.

Responsibilities

• Acknowledge and respond to all incoming inquiries via email, chat, and social media.
• Resolve simple inquiries and process basic transactions.
• Handle policy change requests and route to the appropriate Operations Business Unit.
• Coordinate inquiries and investigation requests with the Operations team.
• Escalate complaints to the Feedback Management Specialist when necessary.
• Provide timely updates to customers regarding their requests.
• Meet daily and monthly productivity targets.
• Maintain accurate case records to support knowledge base development.
• Assist in preparing administrative reports related to transactions.

Skills

Multitasking

Attention to Detail

Customer Service

Job description

A consulting company is seeking Customer Connect Associates (Non-Voice) for on-site work in Taguig City. This role involves handling customer inquiries via email, chat, and social media, ensuring prompt responses and maintaining high customer satisfaction. Candidates must have at least 1 year of customer service experience in a BPO setting and be willing to work on-site for the contract duration. A detail-oriented approach is essential to manage multiple interactions efficiently.