Night-Shift Onsite CSR – QC/Taguig

Quess (Philippines) Corp; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Quess (Philippines) Corp is seeking a Customer Service Representative to be the primary contact for customers, addressing inquiries with professionalism and empathy. The role emphasizes resolving issues, processing standard transactions, and providing clear information about products or services.

The position requires onsite work in Metro Manila, with options for night shifts and shifting schedules. Strong communication and multitasking abilities are essential to maintain high satisfaction

Qualifications

• College graduate with or without customer service representative experience (BPO).
• HS graduate or SHS graduate accepted with 6+ months experience in customer service representative (BPO).
• Strong verbal and written communication skills with active listening abilities.
• High emotional intelligence, patience, conflict resolution, and multitasking in a fast-paced environment.
• Willing to work onsite in Quezon City, Cubao, Greenhills or Taguig City.
• Willing to work on a night shift and shifting schedule.

Responsibilities

• Handle inbound inquiries via phone, email, live chat, or messaging platforms.
• Diagnose customer concerns, troubleshoot issues, and provide accurate solutions or escalate as needed.
• Process orders, updates, cancellations, and returns in internal systems.
• Educate customers on product features, pricing, policies, and procedures.
• Log all customer interactions and resolutions in the CRM or ticketing system.
• Relay recurring pain points and product improvement suggestions to internal teams.

Skills

Communication skills

Active listening

Empathy

Multitasking

Education

College degree

HS diploma w/ 6m CS exp

Job description

Quess (Philippines) Corp is seeking a Customer Service Representative to be the primary contact for customers, addressing inquiries with professionalism and empathy. The role emphasizes resolving issues, processing standard transactions, and providing clear information about products or services.

The position requires onsite work in Metro Manila, with options for night shifts and shifting schedules. Strong communication and multitasking abilities are essential to maintain high satisfaction