Onsite BPO Customer Support Agent – Paid Training

Caldwell Communications; Davao City; On-site; PHP 315,000 - 377,000; Full time

Benefits offered by this job

Performance incentives

Paid training Day 1

Career growth opportunities

Job summary

Caldwell Communications is hiring a Customer Service Representative in Davao City for a full-time onsite role with shifting schedules. You will handle calls, chats, and inquiries, helping customers with product and service information while maintaining quality and efficiency.

No prior BPO experience is required; paid training starts Day 1. Fresh graduates and career shifters are welcome to apply as you begin your BPO career in Davao City, Philippines.

Qualifications

• High School graduate; no BPO experience required.
• Strong English communication and customer service skills.
• Willing to work onsite on shifting schedule including nights, weekends, and holidays when required.

Responsibilities

• Answer customer questions and provide accurate information through phone, chat, or other support channels.
• Handle account, product, and service concerns.
• Process customer requests and updates.
• Provide appropriate solutions based on customer needs.
• Document interactions accurately and escalate complex concerns when necessary.
• Follow service procedures and meet quality, productivity, and customer satisfaction goals.

Skills

English communication

Customer service

Problem solving

Typing skills

Basic computer skills

Education

High School Graduate

Job description

Caldwell Communications is hiring a Customer Service Representative in Davao City for a full-time onsite role with shifting schedules. You will handle calls, chats, and inquiries, helping customers with product and service information while maintaining quality and efficiency.

No prior BPO experience is required; paid training starts Day 1. Fresh graduates and career shifters are welcome to apply as you begin your BPO career in Davao City, Philippines.