Onsite CSR — Paid Training & Career Growth

Hammerjack Pty Ltd; Philippines; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training

Bonuses

Career growth

Job summary

Caldwell Communications is hiring a Customer Service Representative for our onsite Quezon City site. You will handle customer inquiries via phone, chat, or email, delivering accurate information and timely resolutions with a strong focus on customer satisfaction.

The role requires at least 3 months of BPO/call center experience, good English, and a willingness to work shifting schedules. Paid training, incentives, and clear career growth opportunities are provided.

Qualifications

• High School or Senior High School graduate (college level or graduate is an advantage).
• Must have at least 3 months of BPO or call center experience.
• Good English communication skills (verbal and written).
• Strong customer service orientation.
• Basic computer skills and ability to multitask.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Provide accurate information and appropriate solutions to customer concerns.
• Resolve issues professionally and efficiently.
• Maintain high-quality customer service in every interaction.
• Document all customer interactions accurately in the system.
• Escalate complex concerns to the appropriate team when necessary.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Good English communication

Customer service orientation

Multitasking

Basic computer skills

Onsite work readiness

Education

High School graduate

College level education an advantage

Job description

Caldwell Communications is hiring a Customer Service Representative for our onsite Quezon City site. You will handle customer inquiries via phone, chat, or email, delivering accurate information and timely resolutions with a strong focus on customer satisfaction.

The role requires at least 3 months of BPO/call center experience, good English, and a willingness to work shifting schedules. Paid training, incentives, and clear career growth opportunities are provided.