Onsite Healthcare CSR: Resolve Escalations (Lipa)

TTEC; Tangob; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is hiring a Customer Service Representative to work onsite in Lipa, Philippines. You will resolve escalated or complex calls from customers with empathy, provide product information, and ensure timely, accurate responses to inquiries.

The role requires at least 6 months of customer service experience and a completed senior high school or college coursework. TTEC offers an inclusive culture with career development and a benefits package based on position.

Qualifications

• Completed senior high school or 2 years in college.
• At least 6 months of customer service experience.
• Computer experience.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

Customer service

Communication

Computer skills

Education

Senior high school or 2 years in college

Job description

TTEC is hiring a Customer Service Representative to work onsite in Lipa, Philippines. You will resolve escalated or complex calls from customers with empathy, provide product information, and ensure timely, accurate responses to inquiries.

The role requires at least 6 months of customer service experience and a completed senior high school or college coursework. TTEC offers an inclusive culture with career development and a benefits package based on position.