Onsite Chat Tech Support — Bacolod | PTO & Tuition Reim

TTEC; Murcia; On-site; PHP 240,000 - 320,000; Full time

Job summary

TTEC is seeking a Chat Technical Support Representative to be onsite in Bacolod. You will provide first-level technical support for email hosting and messaging platforms, guiding customers through solutions via chat, email, or other channels.

Ideal candidates have completed Senior High School with IT background; BPO experience is a plus, with strong communication and problem-solving skills for a customer-centric experience.

Qualifications

• Senior High School completed with IT-related coursework.
• BPO experience is a plus.
• Basic knowledge of email systems and internet troubleshooting.
• Strong communication and customer-service skills.

Responsibilities

• Provide first-level technical support for email hosting and messaging platforms.
• Troubleshoot technical concerns and guide customers through solutions.
• Assist customers with login issues, password resets, and account setup.
• Document interactions and resolutions in the system accurately.
• Escalate complex issues to the appropriate teams.

Skills

Communication

Customer service

Problem solving

Education

Senior High School with IT background

Job description

TTEC is seeking a Chat Technical Support Representative to be onsite in Bacolod. You will provide first-level technical support for email hosting and messaging platforms, guiding customers through solutions via chat, email, or other channels.

Ideal candidates have completed Senior High School with IT background; BPO experience is a plus, with strong communication and problem-solving skills for a customer-centric experience.