₱25K Package Awaits | Chat TSR | TTEC Bacolod

TTEC; Murcia; On-site; PHP 180,000 - 300,000; Full time

Job summary

TTEC in Bacolod is seeking a Chat Technical Support Representative to assist customers with email hosting and messaging platforms. You'll provide first-level technical support and help resolve issues via chat, email, or other digital channels.

The role involves diagnosing basic to moderately complex email problems, guiding customers through solutions, documenting interactions, and escalating unresolved issues to the appropriate teams. A high school diploma and basic IT knowledge are required.

Qualifications

• Completed at least Senior High School with background in IT-related courses.
• Background in technical support or troubleshooting is a plus, BPO experience is an advantage.
• Basic knowledge of email systems, internet troubleshooting, and computer navigation.

Responsibilities

• Provide first-level technical support for email hosting and messaging platforms.
• Troubleshoot login issues, password resets, and account setup.
• Diagnose and resolve basic to moderately complex email-related issues.
• Guide customers through step-by-step solutions with clear communication.
• Document customer interactions and resolutions accurately in the system.
• Escalate unresolved or complex technical concerns to the appropriate support teams.

Skills

Strong communication

Customer service

Problem solving

IT basics

Education

Senior High School

IT-related courses

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Chat Technical Support Representative working onsite in Bacolod, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Bacolod, Monday to Friday from 10am to 3pm at Level 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport.

What You'll Do

Do you enjoy solving technical problems while helping customers? As a Chat Technical Support Representative, you'll provide first-level technical support for email hosting and messaging platforms. You'll troubleshoot technical concerns, guide customers through solutions, and deliver an exceptional customer experience through chat, email, or other digital channels.

During a Typical Day, You'll

• Assist customers with email-related concerns such as login issues, password resets, account setup, and troubleshooting

• Diagnose and resolve basic to moderately complex technical issues involving webmail, email clients, and account configurations

• Guide customers through step-by-step solutions with clear and professional communication

• Document customer interactions and resolutions accurately in the system

• Escalate unresolved or complex technical concerns to the appropriate support teams

What You Bring to the Role

• Completed at least Senior High School with background in IT-related courses.

• Background in technical support or troubleshooting experience but not required, BPO experience is an advantage

• Basic knowledge of email systems, internet troubleshooting, and computer navigation

• Strong communication, customer service, and problem-solving skills

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.