Customer Service Agent - Remote & Scheduling Focus

Gratitude Philippines; Pampanga; Hybrid; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

Health Insurance

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service company is looking for a Customer Service Representative in Pampanga, Philippines. The role involves assisting customers via phone, email, and chat, providing accurate information, and resolving complaints. The ideal candidate should have a High School Diploma and exceptional communication skills, with 0-2 years of experience in customer service preferred. This position offers opportunities for remote work and various perks including a performance bonus and health insurance.

Qualifications

• Must have a High School Diploma or equivalent.
• 0–2 years of customer service experience preferred.
• Proficient in English with strong problem-solving skills.

Responsibilities

• Assist customers with inquiries via phone, email, and chat channels.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues efficiently.
• Schedule appointments and maintain customer interaction records.
• Participate in team meetings to discuss challenges and solutions.

Skills

Proficient in English Language

Exceptional Customer Service skills

Scheduling proficiency

Strong Problem-Solving abilities

Education

High School Diploma or equivalent

Job description

A customer service company is looking for a Customer Service Representative in Pampanga, Philippines. The role involves assisting customers via phone, email, and chat, providing accurate information, and resolving complaints. The ideal candidate should have a High School Diploma and exceptional communication skills, with 0-2 years of experience in customer service preferred. This position offers opportunities for remote work and various perks including a performance bonus and health insurance.