Night-Shift Subscriptions Support Specialist — Cebu On-Site

Select VoiceCom; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Select VoiceCom, a US/UK-backed call center, seeks Customer Support Agents in Cebu for night shifts. You will handle inbound and outbound subscription inquiries via chat and email, address billing questions, and resolve disputes while following client SOPs.

Ideal candidates have at least 1 year in email/chat support, strong written skills, and are comfortable with Windows and macOS with a fast keyboard. This on-site role is based at Cebu IT Park in Cebu City.

Qualifications

• At least 1 year of experience in email or chat support.
• Strong written communication skills in English.
• Comfortable using Windows and macOS with fast typing speed.
• Night shift availability is preferred.

Responsibilities

• Handle inbound/outbound subscription inquiries via chat and email.
• Address billing questions and resolve disputes per client SOPs.
• Maintain high-quality customer interactions and documentation.

Skills

Email/chat support

Written communication

Typing fast

Windows/macOS

Tools

Windows OS

macOS

Job description

Select VoiceCom, a US/UK-backed call center, seeks Customer Support Agents in Cebu for night shifts. You will handle inbound and outbound subscription inquiries via chat and email, address billing questions, and resolve disputes while following client SOPs.

Ideal candidates have at least 1 year in email/chat support, strong written skills, and are comfortable with Windows and macOS with a fast keyboard. This on-site role is based at Cebu IT Park in Cebu City.