Customer Support & Member Engagement Advocate CSR | Open to Fresh Grads

Optum, a UnitedHealth Group Company; Cebu City; Vor Ort; PHP 279.000 - 391.000; Vollzeit

Zusammenfassung

Optum, a UnitedHealth Group company, is hiring in Cebu IT Park for a customer service role. You will address inquiries on benefits, eligibility, and claims, educate on health care topics, and help schedule appointments or connect members to specialists.

The role emphasizes timely resolutions and impact on member confidence in care. Qualification focuses on education levels with no experience required for entry, strong communication, and multitasking abilities.

Qualifikationen

• Senior high school graduate with no experience required.
• College undergraduate with no experience required.
• Junior high/high school graduate (old curriculum) with at least 12 months voice experience.
• Strong communication skills essential.
• Ability to multitask and manage multiple inquiries.

Aufgaben

• Address customer inquiries and issues by identifying needs (benefits, eligibility, claims).
• Educate customers on consumer-driven health care topics and help select plans.
• Assist in appointment scheduling or connect with internal specialists when needed.
• Provide real-time resolutions or follow-up with members promptly.
• Contribute to a positive member experience and trust in care quality.

Kenntnisse

Good communication

Multitasking

Willingness to work shifting schedules

Ausbildung

Senior high school graduate

College undergraduate

Junior high/high school (old curriculum)

Jobbeschreibung

Role and Responsibilities:

• Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.

• Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.

• Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.

• Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.

• Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.

Job Qualifications:

• Senior high school graduate - no experience required

• College undergraduate - no experience required

• Junior high school / high school graduate (old curriculum) - at least 12 months voice experience

• Good communication skills

• Ability to multi-task

• Willingness to work onsite in Cebu IT Park

• Willingness to work on shifting schedules

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.