Member Engagement Associate CSR | Fresh Grads Welcome | Cebu IT Park

Optum, a UnitedHealth Group Company; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Optum in the Philippines is hiring customer service representatives to address member inquiries on benefits, eligibility, and claims. You will educate members on health care topics, assist with scheduling, and connect them with internal specialists as needed.

The role emphasizes real-time resolutions, strong communication, and the ability to multitask in a fast-paced environment onsite at Cebu IT Park with shifting schedules.

Qualifications

• Senior high school graduate — no experience required.
• College undergraduate — no experience required.
• Junior high school / high school graduate (old curriculum) — at least 12 months voice experience.
• Good communication skills.
• Ability to multi-task.

Responsibilities

• Address customer inquiries and issues by identifying needs (benefits, eligibility, claims).
• Educate customers on consumer-driven health care topics and help select benefit plans.
• Assist in appointment scheduling or connect customers with internal specialists.
• Provide real-time resolutions or follow up comprehensively and promptly.
• Help ensure members, families, facilities, and health professionals have confidence in care.

Skills

Good communication skills

Multi-tasking

Willingness to work onsite

Shift work

Education

Senior high school graduate

College undergraduate

Junior high/old curriculum graduate

Job description

Role and Responsibilities:

• Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.

• Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.

• Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.

• Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.

• Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.

Job Qualifications:

• Senior high school graduate - no experience required

• College undergraduate - no experience required

• Junior high school / high school graduate (old curriculum) - at least 12 months voice experience

• Good communication skills

• Ability to multi-task

• Willingness to work onsite in Cebu IT Park

• Willingness to work on shifting schedules

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.