Member Engagement Advocate (CSR) Fixed Term in Cebu IT Park

Optum, a UnitedHealth Group Company; Cebu City; Sur place; PHP 167 000 - 257 000; Plein temps

Résumé du poste

Optum in the Philippines is seeking a Customer Service professional to assist members with benefits, eligibility, and claims on site at Cebu IT Park. The role emphasizes clear communication, the ability to multi-task, and a commitment to quality care.

Educate members on consumer-driven health care options, assist with scheduling, and connect them to internal specialists when needed. Real-time resolutions and compassionate support are key outcomes of this position.

Qualifications

• No experience required for senior high school or college graduates.
• Candidates with 12 months voice experience for junior high/high school are considered.
• Strong communication and multitasking abilities are essential.
• Willingness to work onsite in Cebu IT Park and on shifting schedules.

Responsabilités

• Address customer inquiries and issues by identifying needs, including questions about benefits, eligibility, and claims.
• Educate customers on health care topics and help select benefit plans and providers.
• Assist with appointment scheduling or connect customers to internal specialists when needed.
• Provide real-time resolutions or follow up promptly with members.
• Contribute to high-quality care for members, families, facilities, and health professionals.

Connaissances

Good communication skills

Ability to multi-task

Onsite work readiness

Shifting schedules willingness

Formation

Senior high school graduate

College undergraduate

Junior high school / high school graduate (old curriculum)

Description du poste

Role and Responsibilities:

• Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.


• Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.


• Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.


• Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.


• Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.

Job Qualifications:

• Senior high school graduate - no experience required


• College undergraduate - no experience required


• Junior high school / high school graduate (old curriculum) - at least 12 months voice experience


• Good communication skills


• Ability to multi-task


• Willingness to work onsite in Cebu IT Park


• Willingness to work on shifting schedules

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.


• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.


• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.


• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.