Onsite Cebu Customer Support Specialist

Gratitude Philippines; Philippines; On-site; PHP 167,000 - 257,000; Full time

Job summary

Gratitude Philippines is hiring a Customer Service Representative to join our Cebu team across IT Park, Montage, J-Center and Banawa. The role is onsite and focuses on handling inquiries, delivering accurate information, resolving concerns, and maintaining high customer satisfaction through quality service.

Qualifications vary by location, including HS/SHS or college graduates, with 6 months to 2 years of BPO experience and, in some sites, international voice exposure.

Qualifications

• Good communication and customer service skills.
• Meet educational and experience requirements for the selected location.
• Willingness to work 100% onsite at any of the listed Concentrix Cebu sites.

Responsibilities

• Handle customer inquiries through the assigned support channel.
• Provide accurate information and effective solutions.
• Resolve customer concerns professionally.
• Maintain service quality and customer satisfaction.
• Follow company policies, procedures, and performance standards.

Skills

Communication skills

Customer service

Education

HS/SHS graduate

College graduate

2 years in college

Job description

Gratitude Philippines is hiring a Customer Service Representative to join our Cebu team across IT Park, Montage, J-Center and Banawa. The role is onsite and focuses on handling inquiries, delivering accurate information, resolving concerns, and maintaining high customer satisfaction through quality service.

Qualifications vary by location, including HS/SHS or college graduates, with 6 months to 2 years of BPO experience and, in some sites, international voice exposure.