Onsite BPO Trainer – Seasonal Account

Gratitude Philippines; Manila; On-site; PHP 391,000 - 580,000; Full time

Job summary

Gratitude Philippines is seeking a BPO Trainer to support the H&R Block Seasonal Account. The role focuses on delivering effective training programs, coordinating sessions, and ensuring trainees gain the knowledge and skills needed to perform in a BPO environment.

The ideal candidate has hands-on BPO training experience, strong communication and presentation skills, and the ability to engage learners with different styles and levels. This is a 100% onsite contract role in Sucat, Parañaque City.

Qualifications

• Minimum 2 years of overall BPO industry experience.
• At least 6 months to 1 year of experience as a BPO Trainer.
• Experience handling New Hire, Nesting, Product, Process, or Refresher Training.
• Familiarity with adult learning principles, training methodologies, or curriculum development.
• Strong English communication skills, both written and verbal.
• Strong presentation, facilitation, and interpersonal skills.
• Ability to adapt training approaches to different learning styles and paces.
• Proficiency in LMS platforms and other training tools preferred.

Responsibilities

• Deliver training programs for new hires, nesting, process, product, refresher, and other business requirements using approved training materials and methodologies.
• Facilitate engaging classroom and virtual learning sessions while adapting delivery methods to different learning styles and comprehension levels.
• Coordinate training schedules, manage training activities, and monitor trainee participation and learning progress.
• Create, update, and improve training materials, presentations, guides, assessments, and other learning resources as required.
• Support training effectiveness and process improvement initiatives while maintaining training records and utilizing LMS and other training tools.

Job description

Gratitude Philippines is seeking a BPO Trainer to support the H&R Block Seasonal Account. The role focuses on delivering effective training programs, coordinating sessions, and ensuring trainees gain the knowledge and skills needed to perform in a BPO environment.

The ideal candidate has hands-on BPO training experience, strong communication and presentation skills, and the ability to engage learners with different styles and levels. This is a 100% onsite contract role in Sucat, Parañaque City.