BPO Trainer (Onsite) — Lead Training & Mentoring, Graveyard Shift

Gratitude Philippines; Laguna; On-site; PHP 285,000 - 391,000; Full time

Benefits offered by this job

Competitive salary + up to PHP 2,500月

Onsite - Sucat (WFO)

H&R Block account training focus

Job summary

BPO Industry in Sucat Paranaque is hiring a Trainer for H&R Block Seasonal Account on a contractual basis until April 2027. The role requires 6 months to 1 year of trainer experience in a BPO and at least 2 years of overall BPO experience, with strong English communication and LMS knowledge.

You will facilitate trainings, manage schedules, drive projects, mentor staff, and lead a team of individual contributors in a graveyard shift onsite.

Qualifications

• At least 6 months to 1 year of Trainer experience in a BPO setting.
• Minimum 2 years overall BPO experience.
• Knowledge of adult learning principles, curriculum design, and training methodologies.
• Excellent English communication - written and verbal.
• Familiar with LMS and other training tools.
• Willing to work onsite in Sucat, shifting / graveyard shift.
• Note: Ex-Teleperformance employees are not eligible.

Responsibilities

• Facilitate and deliver engaging training sessions using presentations, manuals, and evaluations.
• Manage and align training schedules with business needs.
• Drive training projects and short-term team initiatives.
• Continuously enhance training processes and delivery methods.
• Mentor and support junior team members.
• Lead and motivate a team of individual contributors.

Skills

Trainer experience

English communication

Presentation skills

Facilitation

People management

Tools

LMS

Job description

BPO Industry in Sucat Paranaque is hiring a Trainer for H&R Block Seasonal Account on a contractual basis until April 2027. The role requires 6 months to 1 year of trainer experience in a BPO and at least 2 years of overall BPO experience, with strong English communication and LMS knowledge.

You will facilitate trainings, manage schedules, drive projects, mentor staff, and lead a team of individual contributors in a graveyard shift onsite.