BPO Team Leader: Customer Experience & Performance

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 390,600 - 558,000; Full time

Benefits offered by this job

Employee Recognition and Rewards

Government Mandated Benefits

Health Insurance (HMO)

Job summary

A leading recruitment firm in the Philippines is seeking an experienced Team Leader for their BPO operations. The role requires supervising a customer service team, monitoring performance, and coaching team members. The ideal candidate should have at least 3-5 years of BPO experience and 2 years in a supervisory role. They will ensure high-quality service and compliance while driving team performance and continuous improvement.

Qualifications

• At least 3-5 years of experience in BPO.
• 2 years as Team Leader or Supervisor.

Responsibilities

• Supervise daily operations of a team.
• Monitor performance metrics.
• Coach and mentor team members.
• Conduct team huddles, one-on-ones, and performance reviews.
• Handle escalated customer issues.
• Ensure compliance with policies and standards.
• Generate and analyze performance reports.
• Collaborate with QA and Training teams.

Skills

Team leadership

Customer service

Technical support

Performance monitoring

Coaching and mentoring

Education

College Undergraduate or College Graduate

Job description

A leading recruitment firm in the Philippines is seeking an experienced Team Leader for their BPO operations. The role requires supervising a customer service team, monitoring performance, and coaching team members. The ideal candidate should have at least 3-5 years of BPO experience and 2 years in a supervisory role. They will ensure high-quality service and compliance while driving team performance and continuous improvement.