Onsite Banking Support Agent (Graveyard Shifts)

Jocson College Inc.; Pasig; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Career Development

Health and Wellness Program

HMO Coverage

Leave Entitlements

Profit Participation Plan

Group Life Insurance

Job summary

CGI in Pasig City, National Capital Region, is seeking a Corporate Banking Relationship Agent to join our customer service team. You will handle calls, provide accurate information, and deliver an excellent customer experience while receiving thorough training.

Fresh graduates with strong English communication and a customer-first mindset are welcome. Onsite work, graveyard and shifting schedules apply, with opportunities for growth and development within CGI.

Qualifications

• Fresh grads welcome, entry level in BPO/call center
• Good English communication skills
• Able to follow call procedures and guidelines
• Basic computer and internet literacy
• Willing to work onsite in Pasig and adaptable to shifts

Responsibilities

• Answer and manage customer calls with professionalism and empathy
• Provide solutions and resolve inquiries
• Log customer interactions per quality standards
• Coordinate with higher-level support teams

Skills

English communication

Active listening

Teamwork

Adaptability

Problem solving

Education

Bachelor's degree

High School Diploma

Senior High School Diploma

Some College

Job description

CGI in Pasig City, National Capital Region, is seeking a Corporate Banking Relationship Agent to join our customer service team. You will handle calls, provide accurate information, and deliver an excellent customer experience while receiving thorough training.

Fresh graduates with strong English communication and a customer-first mindset are welcome. Onsite work, graveyard and shifting schedules apply, with opportunities for growth and development within CGI.