Back Office Support - Financial Account

Jocson College Inc.; Taguig; On-site; PHP 25,000 - 35,000; Full time

Job summary

A well-known BPO service provider is seeking fresh graduates or entry-level candidates for an onsite position in Taguig City. The role involves implementing new products for clients, analyzing needs, and maintaining client profiles. Candidates must demonstrate a proactive mindset, be adaptable to changes, and commit to working graveyard shifts. With a strong focus on teamwork and continuous learning, this position offers a great opportunity to develop skills in a supportive environment.

Qualifications

• Fresh Graduate/Entry Level specializing in BPO/Call Center or equivalent.
• Must be flexible with the ability to adapt to changes quickly.
• Willingness to work graveyard and shifting schedules.

Responsibilities

• Implements standard new products and services for clients.
• Analyzes requirements and gathers deliverables for implementation.
• Performs maintenance on existing client profiles.

Skills

Proactive

Ability to work independently

Teamwork

Adaptability

Customer service-oriented

Education

Bachelor's/College Degree or equivalent

Job description

National Capital Region (NCR), Taguig City

• Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Senior High School Diploma on any course.
• Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.

Responsibilities

• . Implements standard new products and services for clients.
• . Analyzing requirements and gathering deliverables to complete the implementation
• . Performing maintenance on existing client profiles and maintaining client‑specific operating procedures
• . Coordinates with a higher level of support for out‑of‑scope type concerns

Additional Requirements

• Amenable to working 100% onsite.
• Amenable to work on a graveyard and shifting schedule
• Proactive and ability to work independently.
• Schedule Adherence: Complies to assigned shift schedules (including but not limited to Start Time, End Time, and Breaks/Lunch); complies with rest day schedules; adheres to leaves filing policy outlined by the engagement/company
• Quality Compliance: Follows all quality standards following the engagement/company policies; Ensures all quality deficiencies are corrected promptly for activities in their function
• Teamwork and Communications: Ensures attendance to all required meetings (either for engagement‑related meetings or for company‑related meetings); Acts as backup for teammates and addresses excessive call volume caused by absenteeism
• Can work under pressure
• Must be flexible with the ability to adapt to changes quickly.
• At our company, we value continuous learning and growth. We are committed to providing the necessary support and resources to enhance your skills and knowledge. We encourage a proactive and customer service‑oriented mindset, are receptive to feedback, and are always open to learning.

Additional Info

• Location: Taguig City, National Capital Region (NCR).

Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With 74,000 professionals serving clients from hundreds of locations worldwide, CGI has an industry-leading track record of on‑time, within budget projects, aligning our teams with clients’ business strategies to achieve top‑to‑bottom line results.

With global delivery capabilities in centers located across five continents, we offer our clients the best value, advantages of scale and operational efficiencies, as well as the ability to reduce their time to market