Graveyard-Shift CSR: Corporate Banking Support (On-Site)

J-K Network Services; Pasig; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Government mandated Benefits

HMO

13th month pay

Leave Credits

Joining Bonus

Job summary

A leading IT company is looking for a Corporate Banking Relationship Agent (CSR) to handle customer inquiries and provide excellent service. This position requires responsiveness to customer needs and the ability to verify and update customer records securely. Ideal applicants are fresh graduates or those with up to 1 year of experience in customer service, preferably in a BPO setting. The role is fully on-site with a graveyard schedule and offers standard government-mandated benefits along with a joining bonus.

Qualifications

• Open for Fresh Graduates and Undergraduates.
• At least 1 year of work experience in CSR role is an advantage.
• Experience working in BPO company is a plus.

Responsibilities

• Respond to customer questions/inquiries via phone call, messages and email.
• Assist customers with order placement, billing inquiries, and service requests.
• Verify customer identity and update records securely.
• Provide accurate information about products, services, and account details.
• Ensure entries are clear, complete, and accurate.

Skills

Customer service

Communication skills

Problem-solving

Education

Bachelor's degree or equivalent

Job description

A leading IT company is looking for a Corporate Banking Relationship Agent (CSR) to handle customer inquiries and provide excellent service. This position requires responsiveness to customer needs and the ability to verify and update customer records securely. Ideal applicants are fresh graduates or those with up to 1 year of experience in customer service, preferably in a BPO setting. The role is fully on-site with a graveyard schedule and offers standard government-mandated benefits along with a joining bonus.