Onsite B2B Sales Support & Contracts Specialist

Lufthansa Services Philippines, Inc.; Muntinlupa; On-site; PHP 420,000 - 640,000; Full time

Job summary

Lufthansa Services Philippines, Inc. is seeking a Sales Support Consultant to manage end-to-end B2B transactions, contracts and incentive payments, ensuring data accuracy and timely processing across contracting and CRM tools.

You will maintain portfolios, track sales leads, and ensure compliance with SLAs while collaborating with the global sales org to resolve queries. Onsite in Alabang, Muntinlupa with Mon–Fri day-evening shifts.

Qualifications

• 4 years of related work experience is required.
• University degree or equivalent hands-on experience in airline, travel, sales support, finance or BPO.
• Strong ability to maintain accuracy, data integrity and process discipline.
• Excellent English communication skills, both spoken and written.
• Proficiency with CRM, contracting tools and Office 365.

Responsibilities

• Own the transactional B2B business end-to-end: contracting, incentive payments, portfolio management, sales lead processing and other admin tasks.
• Process cases per SLAs primarily via email and in key sales tools such as contracting and CRM.
• Prepare, check and maintain B2B contracts and documentation, keeping data, terms and approvals spot-on.
• Calculate, validate and process incentive payments for all Lufthansa Group airlines.
• Keep portfolios and sales lead pipelines accurate, current and fully traceable.
• Apply Lufthansa Group processes and compliance with every transaction and flag issue at the source.
• Hit team KPIs and quality targets through sharp, detail-focused work, and help drive automation.
• Team up with the unit Provider Quality & Support, the global sales organization and other stakeholders to solve queries fast and raise the bar.

Skills

Attention to detail

Excellent communication skills

Team collaboration

Problem solving

Time management

Education

Bachelor's degree or equivalent hands-on experience in airline, travel, sales support, finance or BPO

Tools

CRM

Contracting tool

Office 365

Job description

Lufthansa Services Philippines, Inc. is seeking a Sales Support Consultant to manage end-to-end B2B transactions, contracts and incentive payments, ensuring data accuracy and timely processing across contracting and CRM tools.

You will maintain portfolios, track sales leads, and ensure compliance with SLAs while collaborating with the global sales org to resolve queries. Onsite in Alabang, Muntinlupa with Mon–Fri day-evening shifts.