Sales Support Consultant

Lufthansa Services Philippines, Inc.; Muntinlupa; In loco; PHP 420.000 - 640.000; Tempo pieno

Descrizione del lavoro

Lufthansa Services Philippines, Inc. is seeking a Sales Support Consultant to manage end-to-end B2B transactions, contracts and incentive payments, ensuring data accuracy and timely processing across contracting and CRM tools.

You will maintain portfolios, track sales leads, and ensure compliance with SLAs while collaborating with the global sales org to resolve queries. Onsite in Alabang, Muntinlupa with Mon–Fri day-evening shifts.

Competenze

• 4 years of related work experience is required.
• University degree or equivalent hands-on experience in airline, travel, sales support, finance or BPO.
• Strong ability to maintain accuracy, data integrity and process discipline.
• Excellent English communication skills, both spoken and written.
• Proficiency with CRM, contracting tools and Office 365.

Mansioni

• Own the transactional B2B business end-to-end: contracting, incentive payments, portfolio management, sales lead processing and other admin tasks.
• Process cases per SLAs primarily via email and in key sales tools such as contracting and CRM.
• Prepare, check and maintain B2B contracts and documentation, keeping data, terms and approvals spot-on.
• Calculate, validate and process incentive payments for all Lufthansa Group airlines.
• Keep portfolios and sales lead pipelines accurate, current and fully traceable.
• Apply Lufthansa Group processes and compliance with every transaction and flag issue at the source.
• Hit team KPIs and quality targets through sharp, detail-focused work, and help drive automation.
• Team up with the unit Provider Quality & Support, the global sales organization and other stakeholders to solve queries fast and raise the bar.

Conoscenze

Attention to detail

Excellent communication skills

Team collaboration

Problem solving

Time management

Formazione

Bachelor's degree or equivalent hands-on experience in airline, travel, sales support, finance or BPO

Strumenti

CRM

Contracting tool

Office 365

Descrizione del lavoro

At Lufthansa Services Philippines, we keep the engine of Lufthansa Group's global sales

organization running. Behind every successful commercial partnership stands precise, reliable

back-office work. That's where you come in.

We're looking for Sales Support Consultants who take pride in accurate, process-driven work and

own the transactional business behind Lufthansa Group's sales worldwide. Guided by clear SLAs

and KPIs, you make sure every case is handled right, on time and fully to Lufthansa Group standards.

Job Responsibilities:

• Own the transactional B2B business end-to-end: contracting, incentive payments, portfolio management, sales lead processing and other admin tasks.
• Process every case right and on time, meeting agreed SLAs primarily over e-mail and in key sales tools such as contracting and CRM.
• Prepare, check and maintain B2B contracts and documentation, keeping data, terms and approvals spot-on.
• Calculate, validate and process incentive payments for all Lufthansa Group airlines.
• Keep account of portfolios and sales lead pipelines accurate, current and fully traceable.
• Apply Lufthansa Group processes and compliance with every transaction and flag issue at the source.
• Hit team KPIs and quality targets through sharp, detail-focused work, and help drive automation.
• Team up with the unit Provider Quality & Support, the global sales organization and other stakeholders to solve queries fast and raise the bar.

Qualifications:

• 4 years related work experience is a must
• A university degree, or equivalent hands‑on experience in an airline, travel, sales support, finance or BPO environment.
• A strong affinity for accurate, structured and process‑driven administrative work.
• Excellent English communication skills, both spoken and written.
• Confidence using digital tools and navigating multiple systems simultaneously (e.g. CRM, contracting tool, Office 365).
• Good numerical understanding for handling contracts, incentive payments and portfolio data.
• The ability to stay composed, organized and solution‑focused in a fast‑paced, target-driven environment.
• A strong sense of responsibility, teamwork and professionalism.
• Previous experience in sales support, contracting, back‑office or B2B administration.
• Weekday‑focused schedule with no weekend work, giving you the work‑life balance most roles can’t.
• Strong internal and external stakeholder focus.
• Well‑developed organizational, planning and time management skills.
• High attention to detail and a quality‑driven mindset.
• Solution oriented and the ability to solve problems.
• Flexibility to adapt to changing priorities and situations in a fast‑paced environment.
• A strong sense of accountability, teamwork and professionalism.
• A passion for people and a service‑oriented mindset.
• Confidence using digital tools and navigating multiple systems simultaneously.
• The ability to stay composed and solution‑focused in fast‑paced situations.
• A strong sense of responsibility, teamwork, and professionalism.
• Must be willing to be assigned onsite at Alabang, Muntinlupa.
• Willing to work onsite (Mon–Fri; shifts between 1PM – 12AM)
• Can start on January 15, 2027

Take Off with Us

Bring your voice, your heart, and your commitment to exceptional service.