Onsite Automotive Service Concierge

MVP Asia Pacific Inc.; Philippines; On-site; PHP 167,000 - 246,000; Full time

Job summary

MVP Asia Pacific Inc. in the Clark Freeport Zone, Pampanga, Philippines, is seeking a Service Receptionist to manage inbound and outbound customer interactions and coordinate vehicle service bookings.

The role focuses on accurate data capture, timely responses, and seamless handoffs to the Service Department. You will use CRM and dealership systems to record customer details and service requests, supporting retention and service quality.

Qualifications

• Experience in customer service or reception roles.
• Experience handling inbound and outbound calls and online inquiries.
• Experience scheduling appointments and managing follow-ups.
• Experience using CRM/DMS or service booking software.
• Knowledge of automotive dealership service operations and WHS compliance.
• Ability to accurately capture and maintain customer, vehicle and service information.

Responsibilities

• Handle inbound customer calls and online enquiries and direct to correct service pathway.
• Manage outbound service reminder activity via phone, email or SMS.
• Coordinate vehicle service bookings and ensure alignment with service capacity.
• Capture and record accurate customer, vehicle and service details.
• Prepare repair orders and service documentation as required.
• Escalate customer concerns per dealership process.
• Support Service Manager with administrative tasks and documentation.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Problem solving

Tools

CRM systems

DMS

Service booking software

Job description

MVP Asia Pacific Inc. in the Clark Freeport Zone, Pampanga, Philippines, is seeking a Service Receptionist to manage inbound and outbound customer interactions and coordinate vehicle service bookings.

The role focuses on accurate data capture, timely responses, and seamless handoffs to the Service Department. You will use CRM and dealership systems to record customer details and service requests, supporting retention and service quality.