Onsite Service Reception & Booking Specialist

MVP Asia Pacific Inc.; Philippines; Vor Ort; PHP 190.000 - 290.000; Vollzeit

Zusammenfassung

MVP Asia Pacific Inc in the Clark Freeport Zone, Pampanga, Philippines, is hiring for a Service Reception Consultant (Onsite). You will deliver a professional customer experience across service departments, book customer vehicles, and support workshop scheduling.

You will handle calls per standards, verify details, enter bookings into the DMS/Kaizen or X-time systems, and coordinate with dealership teams to ensure accurate service bookings and timely follow-up.

Qualifikationen

• Proven experience as a Service Reception Consultant.
• Experience handling inbound calls, customer enquiries and bookings.
• Familiarity with CRM/DMS and booking platforms.

Aufgaben

• Deliver a professional and consistent customer experience via telephone and approved digital channels.
• Manage service enquiries and book customer vehicles across manufacturers and dealerships.
• Support customer satisfaction, service retention and workshop scheduling.
• Answer calls promptly, verify customer details and discuss account information.
• Take service bookings and enter them into the relevant DMS/Kaizen system.
• Read back and confirm key appointment details with customers and send confirmations.

Kenntnisse

Excellent English communication

Attention to detail

Time management

Customer service orientation

Professional telephone manner

Tools

CRM systems

DMS

Booking platforms

X-time

Kaizen system

Jobbeschreibung

MVP Asia Pacific Inc in the Clark Freeport Zone, Pampanga, Philippines, is hiring for a Service Reception Consultant (Onsite). You will deliver a professional customer experience across service departments, book customer vehicles, and support workshop scheduling.

You will handle calls per standards, verify details, enter bookings into the DMS/Kaizen or X-time systems, and coordinate with dealership teams to ensure accurate service bookings and timely follow-up.