Customer Relations Officer - Vehicle Buying (Onsite)

MVP Asia Pacific Inc.; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

MVP Asia Pacific Inc. in Clark, Philippines, is seeking a Customer Relations Officer for the Vehicle Buying Department. This onsite role focuses on handling outbound and inbound calls, booking services, and responding to customer inquiries.

You will use Ring Central, HubSpot, Titan DMS, and MS Teams to manage communications, with a strong emphasis on accuracy, time management, and building rapport with customers. Experience in automotive or international customers is a plus.

Qualifications

• 2+ years in a high-volume contact centre or similar customer-facing phone-based role.
• Experience in the Automotive Industry is a plus.
• Prior experience working with Australian or American customers is a plus.
• Experience in outbound calling, appointment setting, or customer retention campaigns is a plus.
• Experience with Ring Central, HubSpot and Titan DMS is a plus.
• Proficiency in Softphone and CRM platforms.
• Proficiency in Microsoft Office and MS Teams.
• Ability to navigate multiple systems and applications simultaneously.
• High attention to detail with strong administration and time management capabilities.
• Confident phone manner with ability to build rapport easily and qualify customers.
• Resilient and adaptable - comfortable handling a variety of call types (inbound, outbound, complaints).
• Confident communicator who thrives in a fast-paced and challenging environment.
• Results-driven with a continuous improvement mindset.
• Collaborative team player.
• Customer-focused with a genuine passion for delivering an excellent experience.
• Strong verbal and written English communication skills.

Responsibilities

• Make outbound calls to confirm service due, inspections and bookings.
• Create/confirm service pricing quotations during appointments.
• Contact customers for recalls and action on safety campaigns.
• Manage inbound booking calls and customer status inquiries.
• Respond to email/SMS inquiries about appointments and scheduling.
• Support retention campaigns and re-engage lapsed customers.
• Build strong relationships to drive repeat business.
• Send SMS and emails in outbound workflows.
• Data entry and updates in dealer management system.
• Complete internal admin tasks and reporting.
• Manage initial complaint intake and escalation as needed.
• Direct inbound queries to appropriate departments.

Skills

Verbal English communication

Written English communication

Phone etiquette

Time management

Customer rapport

Education

2+ years in high-volume contact centre

Tools

Ring Central

HubSpot

Titan DMS

MS Teams

CRM platforms

Microsoft Office

Job description

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you're driven, passionate about learning, and ready to make an impact, we'd love for you to join our growing team of MVPs!

Customer Relations Officer - Vehicle Buying Department (Onsite)

Job Description:

Outbound Calls

• Make outbound calls to confirm upcoming service due, initial inspections and secure bookings. Following up on overdue services and secure bookings.
• Confirm or Create Service Pricing Quotations as part of the appointment process and securing Service bookings.
• Contact customers with vehicles requiring action of outstanding manufacture safety recall campaigns.

Inbound Calls

• Manage inbound booking calls from service customers.
• Respond to inbound queries regarding vehicle status updates.

Other Communication

• Respond to customer enquiries via email, SMS offering assistance with service appointments, general queries, and scheduling requests.

Customer Retention

• Support customer retention campaigns through proactive outbound contact.
• Re-engage lapsed customers who have significantly exceeded their service intervals, encouraging them to return for necessary maintenance.
• Build strong customer relationships to drive repeat business.

Admin

• Send SMS as part of outbound workflow attempts. Email customers to support requirements necessary with customer retention.
• Perform data entry and updates in the dealer management system.
• Complete internal admin tasks and reporting as required.

Complaint Handling

• Manage initial complaint intake, log details, and elevate as appropriate.

Query Handling

• Manageinbound queries relevant to other departments and direct them accordingly.

Qualifications

• 2+ years of experience in a high-volume contact centre or similar customer-facing phone-based role.
• Experience in the Automotive Industry is a plus.
• Prior experience working with Australian or American customers is a plus.
• Experience in outbound calling, appointment setting, or customer retention campaigns is a plus.
• Experience with Ring Central, HubSpot and Titan DMS is a plus.
• Proficiency in Softphone and CRM platforms.
• Proficiency in Microsoft Office and MS Teams.
• Ability to navigate multiple systems and applications simultaneously.
• High attention to detail with strong administration and time management capabilities.
• Confident phone manner with ability to build rapport easily and qualify customers.
• Resilient and adaptable - comfortable handling a variety of call types (inbound, outbound, complaints).
• Confident communicator who thrives in a fast-paced and challenging environment.
• Results-driven with a continuous improvement mindset.
• Collaborative team player.
• Customer-focused with a genuine passion for delivering an excellent experience.
• Strong verbal and written English communication skills.