Onsite Admin & US Customer Support Specialist

Emapta; Davao City; Presencial; PHP 223.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Night differential pay

Fixed weekends off

HMO coverage with dependent

Davao office convenience

Salary Advance Program

Emapta Academy upskilling

Gym access for staff

Lifestyle perks

Employee referral incentives

Government benefits

20 annual leaves (5 cash convertible)

Engaging activities and mentorship

Descripción de la vacante

Emapta is seeking an Admin & Customer Support Representative to connect U.S. homeowners, vendors, and community managers through effective communication and timely issue resolution.

This onsite role in Davao offers a long-term global career path, competitive compensation, and weekend off arrangements for night shifts. The position emphasizes administrative coordination, ticket management, and direct customer support with international mentorship and growth opportunities.

Formación

• At least 2 years of experience as a Customer Service Representative.
• Excellent written and verbal English communication skills.
• Proficiency in Google Workspace and web-based tools.
• Willingness to work onsite and on night shifts.
• Strong organizational, multitasking, and time-management skills with attention to detail.
• Ability to work independently and manage multiple priorities.
• Strong interpersonal skills and collaborative mindset.

Responsabilidades

• Respond to emails and phone calls from vendors, board members, and property owners.
• Handle U.S. customer and vendor calls through IP telephony.
• Communicate operational requirements with U.S. clients and vendors.
• Provide exceptional customer service as the first point of contact.
• Manage and update tickets using the Vantaca system.
• Coordinate with a Chicago-based Community Manager.
• Facilitate daily operations within an assigned property portfolio.
• Resolve association requests through an online ticketing system.
• Research and resolve payment issues related to accounts receivable and accounts payable.
• Track and maintain documentation and operational records.
• Prepare documents for electronic signature using DocuSign.

Conocimientos

Customer service experience

English communication

Organizational & multitasking

Independent work

Herramientas

Google Workspace

Descripción del empleo

Emapta is seeking an Admin & Customer Support Representative to connect U.S. homeowners, vendors, and community managers through effective communication and timely issue resolution.

This onsite role in Davao offers a long-term global career path, competitive compensation, and weekend off arrangements for night shifts. The position emphasizes administrative coordination, ticket management, and direct customer support with international mentorship and growth opportunities.