Hybrid Global SaaS Support Specialist

Emapta; Pampanga; Híbrido; PHP 391.000 - 614.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Day 1 HMO coverage

Hybrid work arrangement

Office gyms access

Leave credits (20 annual)

Descripción de la vacante

Emapta Philippines is hiring a Customer Support Representative to resolve software concerns and guide platform users for international customers. The role offers hybrid work with initial onsite training in Clark, Pampanga, and opportunities for career growth within a global team.

The ideal candidate has 2–3 years in customer support, strong English, and experience with CRM tools like Salesforce, Zendesk, or Freshdesk, in a fast-paced SaaS environment.

Formación

• Bachelor's degree in any field.
• 2–3 years of experience in customer support, customer service, or a similar role.
• Excellent verbal and written English communication skills.
• Experience with CRM platforms such as Salesforce, Zendesk, Freshdesk, or similar systems.

Responsabilidades

• Handle inbound and outbound customer calls as the primary support channel.
• Manage real-time customer inquiries through chat and provide prompt, accurate responses.
• Respond to customer emails with clear, professional communication.
• Handle multiple channels simultaneously based on business needs.
• Provide first-level support across voice, chat, and email, and troubleshoot within SLAs.
• Escalate complex issues to Tier 2 and collaborate with internal teams.

Conocimientos

Verbal and written English

Multichannel support

CRM knowledge

Troubleshooting

Customer service mindset

Fast-paced environment

Educación

Bachelor's degree

Herramientas

Salesforce

Zendesk

Freshdesk

Ticketing systems

Descripción del empleo

Emapta Philippines is hiring a Customer Support Representative to resolve software concerns and guide platform users for international customers. The role offers hybrid work with initial onsite training in Clark, Pampanga, and opportunities for career growth within a global team.

The ideal candidate has 2–3 years in customer support, strong English, and experience with CRM tools like Salesforce, Zendesk, or Freshdesk, in a fast-paced SaaS environment.