Online Sales & Customer Service Officer

Koko Slow Living Store; Parañaque; On-site; PHP 223,200 - 279,000; Full time

Job summary

A retail company in Metro Manila is seeking a candidate for online sales management. Responsibilities include managing sales, providing customer service via email and chat, and assisting with order processing. Ideal candidates should have a diploma in Business Administration or related field and possess excellent communication skills. This role requires a proactive attitude and attention to detail, with working hours from Tuesday to Saturday or Wednesday to Sunday.

Qualifications

• Less than 1 year of experience in online sales or customer service.
• Proficient in online selling techniques, customer care, and organized record-keeping.
• Excellent communication skills, proactive attitude, detail-oriented, and customer-focused.

Responsibilities

• Manage online sales through various platforms.
• Provide excellent customer service via email and chat.
• Resolve customer inquiries and issues promptly.
• Lead in processing orders and tracking shipments.
• Monitor sales performance and suggest improvements.
• Assist customers with inquiries, process sales orders, and maintain accurate sales logs.

Skills

Proficient in online selling techniques

Excellent communication skills

Detail-oriented

Customer-focused

Education

Diploma in Business Administration or related field

Job description

Responsibilities

• Manage online sales through various platforms
• Provide excellent customer service via email and chat
• Resolve customer inquiries and issues promptly
• Lead in processing orders and tracking shipments
• Monitor sales performance and suggest improvements
• Assist customers with inquiries, process sales orders, and maintain accurate sales logs

Qualifications

• Diploma in Business Administration or related field - even 2nd year or TESDA
• Experience Level: Less than 1 year of experience in online sales or customer service.
• Skills and Competencies: Proficient in online selling techniques, customer care, and organized record-keeping.
• Qualities and Traits: Excellent communication skills, proactive attitude, detail-oriented, and customer-focused.

Working Conditions

• office based in our home, Tuesday to Saturday or Wednesday to Sunday 10.30 -7pm