E-Commerce Sales Specialist

GainStrong; Taguig; On-site; PHP 240,000 - 420,000; Full time

Job summary

GainStrong is seeking an Online Sales and Operations Specialist in Metro Manila. The role focuses on meeting sales targets and delivering excellent customer service through chat and phone support.

You will manage platforms such as the company website, Facebook, Instagram, TikTok, Lazada, Shopee and Zalora, while upselling related products and preparing sales reports.

Qualifications

• Sales-minded candidate with a proactive attitude.
• Strong numerical skills for sales reporting and analytics.
• Knowledge of social marketplaces and online selling trends (Lazada/Shopee).
• Fluent in English with good communication for chats and calls.

Responsibilities

• Respond promptly to customer inquiries via chat and phone to close sales.
• Manage selling platforms: Website, Facebook, Instagram, TikTok, Lazada, Shopee, Zalora.
• Upsell and cross-sell related products to improve order value.
• Prepare daily and monthly sales reports and insights.
• Follow up with clients to maintain relationships and gather feedback.
• Update client database with contact details and interests.
• Address after-sales issues including returns/refunds promptly.
• Process same-day delivery bookings and reservations.
• Handle order bookings, packing, and inventory checks.

Skills

Sales-oriented

Can-do attitude

Numbers literacy

Online marketing trends

Female only

Education

2-year college course or college graduate

Tools

Microsoft Excel

Job description

About the job E-Commerce Sales Specialist

As Online Sales and Operations Specialist, your primary goal is to meet and exceed sales targets whileensuring excellent sales services. you will manage and engage customers using web-basedcommunication channels.

• o Quick Response: Respond promptly and effectively handle customer inquiries, objections, and close sale in a polite, friendly, and professional manner via chat and phone calls
• o Selling and Management of Selling Platforms: Website, Facebook, Instagram, TikTok Lazada, Shopee,Zalora and others
• o Upselling and Cross-Selling: Suggest related products or services to enhance the customer'sexperience.
• o Prepare daily and monthly sales reports.

Client Relationship

• o Follow-Up: Regularly follow up with clients to maintain relationships and gather feedback.
• o Database Management: Update the client database with prospective customers contactdetails and interests.

Customer Service

• o Provide exceptional after-sales Service: by addressing customer complaints, returns andrefunds promptly and professionally.

Fulfill Customer Requests: such as same day delivery booking, product reservations and monogramming.

Operations:

• o Booking, tracking and updating of clients' orders via same day delivery or parcel.
• o Packing and recording of purchased orders
• o Periodic checking of inventory.

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Job Qualifications:

• - Female only
• - 2-year course or college graduate
• - At least2 years' work experience in preferably in online selling
• - Sales-oriented and can-do attitude mindset
• - Knowledge in online marketing trends (Social Media, Website and Online selling platformsi.e. Lazada, Shopee)
• - Comfortable with numbers and using Microsoft excel for sales reports