Online Customer Service Representative

TalentBuzz Recruitment Agency; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment agency is seeking a Customer Service Associate (Non-voice) for an onsite position in Ortigas, Pasig. This role is ideal for fresh graduates and involves handling complex insurance tasks, optimizing operations, and enhancing customer experience. Required skills include proficiency in email communication, strong problem-solving abilities, and experience in insurance operations. Join a dynamic team that supports client relationships during dayshift hours.

Qualifications

• Proficiency in email communication.
• Strong problem-solving and data analysis skills.
• Experience in technical or procedural documentation.

Responsibilities

• Process complex insurance tasks and operate various client systems independently.
• Optimize operations by analyzing problems and developing procedures.
• Enhance customer experience by communicating with clients.

Skills

Email communication

Problem-solving

Data analysis

Time management

Planning

Job description

Position: Customer Service Associate (Non-voice)

Location: Ortigas, Pasig

Work Setup & Shift: Onsite | Dayshift

• Open for Fresh Graduates!
• Pure Non-voice
• Dayshift

Responsibilities

• Process complex insurance tasks and operate various client systems independently.
• Optimize operations by analyzing problems, developing procedures, and ensuring compliance.
• Enhance customer experience by communicating with clients, addressing needs, and building strong relationships.
• Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements.
• Support other tasks, including data analysis, reporting, and onboarding new clients and tasks.

Job Requirements

• Proficiency in email communication
• Strong problem-solving, data analysis, time management, and planning skills
• Experience in technical or procedural documentation
• Familiarity with OPEX and compliance processes
• Background in insurance Level 1
• Minimum of 6 months - 1 year of experience in insurance operations or a related field