Customer Support Representative - Insurance

Accenture; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

HMO coverage (medical, dental, mental)

Allowances

Training & certification

Paid sick leave

Paid vacation leave

Job summary

Accenture in the Philippines is hiring a Customer Service Representative - Insurance. You will review document completeness, verify agent and license information, analyze data, and encode agent, license, and commission details to support accurate records and timely processing.

The ideal candidate has 1–2 years of experience in Insurance, Healthcare, Retirement Services or Financial Accounts, and is willing to work full-time onsite in Cubao, Quezon City with flexible shifts including holidays.

Qualifications

• Open to college graduates, associate degree holders, and undergraduates who have completed at least 2nd year in college with 1+ year of experience.
• Open to those with 1–2 years of experience in Insurance, Healthcare, Retirement Services, or Financial Accounts.
• Willing to work full-time onsite in Cubao, Quezon City with flexible schedules including holidays.

Responsibilities

• Review completeness and compliance of documents received.
• Verify accuracy of agent and license information.
• Analyze data to determine appropriate handling.
• Encode agent, license, and commission details accurately.
• Update agent records and create/post correspondences as needed.
• Identify next steps based on workflow and initiate transactions.

Skills

Customer service

Data entry

Onsite work

Shift work

Education

College level (2nd year+)

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*

As a Customer Service Representative - Insurance, your responsibilities will include:

• Review completeness and compliance of documents received.

• Verify accuracy of agent and license information.

• Analyze data to determine appropriate handling.

• Encode agent, license, and commission details accurately.

• Update agent records and create/post correspondences as needed.

• Identify next steps based on workflow and initiate transactions.
  

About You:

The ideal candidate will have the following skills and experience:

• Open to college graduates, associate degree holders, and undergraduates who completed at least 2nd year in college and with at least 1 year of experience; OR

• Open to college graduates, associate degree holders, and undergraduates who completed at least 1st year in college and with at least 2 years of experience

• 1 to 2 year of work experience in any or a combination of the following: Insurance, Healthcare, Retirement Services, Financial Accounts

• Willing to work full-time onsite in Cubao, Quezon City

• Flexible with shifting schedules and holiday work