Online Customer Service Representative

TREG Outsourcing; Angeles; On-site; PHP 200,880 - 267,840; Full time

Job summary

TREG Outsourcing in Angeles, Philippines, is hiring for an on-site customer support role. No prior experience required; high school diploma or equivalent is acceptable.

The position involves assisting customers via chat, email and social media, delivering clear product information, resolving issues, and maintaining records with a friendly, patient approach. Ideal candidates show strong English communication, a willingness to learn, and a positive attitude.

Qualifications

• High School Diploma or equivalent.
• 0–2 years experience.
• Strong English communication skills.
• Customer service experience or a willingness to learn.
• Patience, empathy and a positive attitude.

Responsibilities

• Respond to customer inquiries via online chat, email, and social media.
• Provide product and service information to customers in a clear and friendly manner.
• Resolve customer complaints and issues efficiently, ensuring a positive experience.
• Maintain customer records and document interactions accurately.
• Collaborate with team members to improve service delivery and customer satisfaction.

Skills

English communication

Customer service

Education

High School Diploma

Job description

On-site - Angeles No Exp Required High/Senior High School Full-time

Job Description

Description

• Respond to customer inquiries via online chat, email, and social media.
• Provide product and service information to customers in a clear and friendly manner.
• Resolve customer complaints and issues efficiently, ensuring a positive experience.
• Maintain customer records and document interactions accurately.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong communication skills in English.
• Skills and Competencies: Customer service experience or a willingness to learn.
• Qualities and Traits: Patience, empathy, and a positive attitude.